Delivery

Where we deliver

We deliver to mainland EU destinations. Enter your delivery address at checkout to see the options available for your order. For questions about a particular destination, contact us with the country, postcode and product name.

Island and overseas destinations are outside our mainland delivery service.

Shipping costs

Shipping costs are calculated per item for your delivery address, then combined into the delivery total shown at checkout. Adding another piece can increase the delivery charge. Review the full order total before placing your order.

Product discount codes reduce the price of eligible pieces; they do not reduce delivery charges unless the offer explicitly includes delivery.

Delivery timing

For pieces marked Available now, our standard estimated delivery time is 5–10 working days from order confirmation. Working days exclude weekends and public holidays. Crafted-to-order pieces have a longer lead time, shown on their product page and in your basket and checkout. Check the estimate for each piece when ordering items with different lead times.

Delivery dates are estimates. If your order has not arrived within the stated timeframe, contact us with your order reference so we can help.

Check your route before choosing

Measure the intended position and the route into your home. Check door openings, hallway turns, stairs and lifts, allowing for packaging and room to carry the piece. Product dimensions are not always the same as packed dimensions.

Ask about package measurements, weight and assembly if these are important for access. Room-of-choice delivery, carrying upstairs, assembly and packaging removal should not be assumed; these services will depend on the delivery option offered.

Receiving furniture

When a delivery is arranged, check the delivery details and make sure somebody can receive it under the carrier’s agreed conditions. Keep the product information and any assembly instructions with the piece.

If packaging or furniture appears damaged, photograph it where possible and contact customer care with the order reference and a description. Do not use a piece that appears unsafe.

A question about your destination?

Email support@torelhome.com or use our contact form. Include the product name or code and the destination postcode. You do not need to send a full home address for an initial enquiry.