Contact Tørel
For questions about products, orders or these terms, contact support@torelhome.com or use our contact form.
Product information
Read the description, measurements, materials, finish and assembly information for the item you choose. Natural materials can vary in grain, tone and markings, and colours may appear differently on different screens. These variations do not affect your rights if a product is faulty or does not match its description.
Styling accessories shown in photographs are not included unless the description says otherwise. Contact us if you need a specific measurement or detail before ordering.
Placing an order
Check your items, delivery details and order total before paying. We accept your order when payment is successfully completed. Keep your order confirmation and reference for future enquiries.
If you need to correct a delivery detail or cancel an order, contact us promptly with your order reference. See our Returns & support page for your cancellation rights.
Prices and shipping
Review the displayed price, currency and total before placing your order. Shipping costs are calculated at checkout using your delivery address and the items in your order.
Saving an item to your wishlist does not reserve stock or fix its price. If you notice inconsistent pricing or product information, contact us before ordering.
Payment methods
The payment methods available for your order are shown at checkout. Options can vary by country, currency, device and eligibility. See the payment information displayed during checkout before selecting a method.
Never send card numbers or security codes through our contact form or by email.
Delivery and returns
Read Delivery for destination and shipping information. Our Returns & support page explains withdrawal, refunds and how to report damaged or faulty goods.
Help with a problem
Contact support@torelhome.com with your order reference and a description of the issue. We will review your enquiry and work with you to resolve it. Nothing in these terms limits your mandatory consumer rights.
Your information
Our Privacy & cookies page explains how we use information when you browse, contact us or subscribe to emails.
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